FTC Sending Out First Round Of Epic Games Refunds Totaling $72 Million

The Federal Trade Commission (FTC) has begun issuing the first refunds to consumers who were harmed by Epic Games' deceptive dark patterns and billing practices. The refunds, which total $72 million, are part of a larger settlement that the FTC reached with Epic Games in December 2023. The settlement also requires Epic Games to change its refund policy and to stop using dark patterns to trick consumers into making unwanted purchases.

The FTC's Investigation

The FTC's investigation into Epic Games began in 2020 after the agency received numerous complaints from consumers who said they had been tricked into making unwanted purchases on Epic Games' website and in its Fortnite game. Consumers complained that they had been misled by Epic Games' refund policy, which made it difficult to get a refund for unwanted purchases. They also complained that Epic Games used dark patterns, such as confusing button placement and misleading language, to trick consumers into making purchases they did not intend to make.

The FTC's Settlement with Epic Games

In December 2023, the FTC reached a settlement with Epic Games that resolved the agency's investigation. The settlement requires Epic Games to pay $72 million in refunds to consumers who were harmed by its deceptive practices. The settlement also requires Epic Games to change its refund policy and to stop using dark patterns to trick consumers into making unwanted purchases.

The First Round of Refunds

The FTC has now begun issuing the first round of refunds to consumers who were harmed by Epic Games' deceptive practices. The refunds are being sent to consumers who filed a complaint with the FTC or who were identified by Epic Games as having been harmed by its practices. The refunds will be issued as direct deposits into consumers' bank accounts.

The Impact of the FTC's Settlement

The FTC's settlement with Epic Games is a significant victory for consumers. The settlement will provide $72 million in refunds to consumers who were harmed by Epic Games' deceptive practices, and it will also require Epic Games to change its refund policy and to stop using dark patterns to trick consumers into making unwanted purchases.

The settlement is also a reminder that the FTC is committed to protecting consumers from unfair and deceptive business practices. The FTC encourages consumers to report any deceptive practices they encounter, and the agency will continue to take action to protect consumers from these practices.

The Broader Implications of the FTC's Settlement

The FTC's settlement with Epic Games has broader implications for the video game industry. The settlement sends a message to video game companies that they cannot use deceptive practices to trick consumers into making unwanted purchases. The settlement also requires Epic Games to make changes to its refund policy and to stop using dark patterns, which will make it easier for consumers to get refunds for unwanted purchases.

The settlement is also a reminder that consumers have rights when they make purchases online. Consumers should be aware of their rights, and they should report any deceptive practices they encounter to the FTC.